IT service on site and remotely
We help households, practices, and offices in Koblenz, Andernach, Mayen, Neuwied, and the surrounding area with printers, Wi-Fi, computers, email, and cameras, on site or remotely.
What we help with
Printer and scanner setup
We connect new printers, scanners, and multifunction devices to your PC, laptop, and smartphone over Wi-Fi or a network cable, install the drivers, and set up scanning to a folder or by email. We also help when a printer stops printing after an update.
- Network and Wi-Fi printing
- Drivers and updates
- Scan to folder or email
Wi-Fi, routers, and mesh
If the Wi-Fi upstairs is too weak, keeps dropping out, or a new router is due, we set up the router and mesh access points. Guests get their own network, and we bring the settings up to a secure standard.
- Router and mesh setup
- Guest Wi-Fi
- Secure, documented settings
Connecting cameras and setting up the app
We connect IP cameras to the network and the recorder, set up the app on your smartphone, and make sure recordings stay in the building. Mounting and cabling are done by an electrical contractor if needed.
- IP cameras and recorders
- App and remote access
- Recording inside the building
PCs, laptops, and email
With a new computer or smartphone, we move your data across and set up email, calendars, and Microsoft 365. If an email account stops syncing, we find out why. We set up a backup at the same time.
- Device setup and data transfer
- Email, calendar, Microsoft 365
- Backups
Other topics
We maintain and update smart home systems such as KNX, deal with devices that will not connect to the network, and give advice before you buy. Just tell us what you need.
- Maintenance and updates, e.g. for KNX
- Troubleshooting
- Advice before buying
Remote support
A lot can be solved without travel. With your consent we connect to your computer remotely, and you see every step.
How it works
- 1
Your request
You briefly describe what is not working or what should be set up.
- 2
Assessment
We check whether remote support is enough or a visit makes sense.
- 3
Solution
We set things up, test them with you, and explain what we did.
Service area
We work on site in these towns, and remotely beyond them.
Guides
- Printer not printing after a Windows update: what you can check yourself
- Scanner no longer scans to the folder: causes and solutions
- Weak Wi-Fi upstairs: causes and solutions
- Connecting a security camera to your phone: step by step
- Outlook not syncing: getting email, calendar, and contacts back in step
- Maintaining and updating a KNX system: project file, updates, and secure remote access
Frequently asked questions
What does the IT service cost?
We charge by effort. You get a free assessment first, so you know what to expect.
Do you take small jobs too?
Yes. A single printer or a new router is a typical job.
Do you help private customers and businesses?
Both. We work for households as well as practices, law firms, and offices.
Do you lay cables?
No. We handle the setup and the software side. New cables and electrical work are done by an electrical contractor.